Frequently Asked Questions

 

Product FAQs
 

How long will my Chocolate/Sweetie Bouquet last?
That depends on what chocolate or sweets are used for your particular bouquet. Sweets if kept in the correct temperatures, will have a normal shelf life, and tend to be longer lasting than our chocolate bouquets. We ensure a minimum four weeks expiration of all chocolates used in your bouquet. We would also recommend keeping your bouquet in a cool environment to guarantee you enjoy your chocolate at its very best (if it’s not already devoured in the first sitting!)

Can you make Chocolate or Sweet Bouquets with anything else?
We can add almost anything into your chocolate or sweet bouquet! If you have an idea of what you would like, please get in touch to discuss how we can personalise your bouquet for you. Whether it be novelty items or photos for a birthday or hen do, pictures of grandchildren for a grandparent, or even an engagement ring!  We can do absolutely anything with your bouquet - The possibilities are endless!

Can you make a chocolate or sweet bouquet from my favourite chocs or sweets?
We can technically make up our bouquets from any chocolates or sweets, and always love to try new things, so if you have specific chocolates or sweets in mind, drop us an email or give us a call and we will see what we can do for you. Please bear in mind a bespoke bouquet might take a little longer to source and put together, so please give us as much notice as possible. Thank you.

Do you have sugar-free Bouquets?
We do not keep sugar-free sweets and chocolates as part of our stock. However, we are very happy to make up a bouquet in a sugar free version - please call us to discuss your particular requirements.

Do you have nut-free Bouquets?
Unfortunately, we cannot guarantee that we can produce a nut-free bouquet. However, we are very happy to make up a bouquet if you wish to supply the chocolate and/or sweets (or advise us which you’d like us to use) - please call us to discuss your particular requirements.

Can you customise my Chocolate or Sweetie Bouquet in different colours?
Yes, most definitely! We can make a bouquet in any colour available. Just let us know what you want and we will see if we have it in stock or can source it.

Can I add a personal message to my bouquet?
Yes of course. You will be given an option on checkout to add a personal message to the recipient of your gift.

Are the bouquets safe for young children?
All Sweet Occasion bouquets use sharp sticks which can sometimes pose a hazard to young children if unsupervised. We do not recommend our bouquets for children under 7 years old.
We also recommend the same care and supervision if you have pets at home, as sharp sticks could potentially pose a choking hazard to your beloved furry friends.

Delivery FAQs

Do you deliver?
We deliver our bouquets anywhere on the island, free of charge.  Alternatively, we are happy for bouquets to be collected from our premises. Sorry, we do not deliver on Sundays.
All our deliveries are made during the hours of 8:00am to 6:00pm unless agreed otherwise.

Can I send a Chocolate or Sweetie Bouquet to someone in hospital?
Yes, hospitals love Chocolate & Sweetie Bouquets, and many allow them into wards where flowers are banned. Of course, we would recommend checking with the particular ward first to avoid disappointment. We can deliver our New Baby bouquets to the maternity unit at the General Hospital.

What if my recipient is not at home?
We highly recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.
If no-one is home, our chocolate bouquet will either be left safely at the premises where possible or with a neighbour. If this is not possible, we will endeavour to contact you directly, and arrange collection or alternative delivery.

What if the wrong address is supplied for delivery?
Ensuring that the full and correct address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.

Can they be shipped overseas?
If you are thinking of sending a bouquet to someone in the UK or further abroad, please do not hesitate to call us and we will let you know what we can do for you. A packing and shipping charge will be incurred.

Payment and Ordering

What are my payment options?
We accept all major credit and debit cards through Stripe checkout on this site. Stripe processes your payment securely on our behalf so you can rest assured your card details are kept safe.  We will accept personal cheques but please allow a few days for processing your order.

How quickly will my Bouquet arrive?
As all our bouquets are specially made to order, we ask a minimum of 48 hours’ notice to process your order from order receipt to delivery.  We try our best to keep all our items in stock. However, special requests might require us to order certain items from overseas, and therefore we may need more notice to produce your bouquet. Please get in touch directly, if you have a query or request.  If you need a bouquet in a hurry, drop us a line and we will always see if we can help.
 

During peak periods, such as Christmas, Valentine and Mothers Day we recommend placing your order earlier to ensure timely delivery.

Other FAQs

I’m planning a wedding. Do you offer a wedding service?
Sweet treats are always well received by guests… If you have a chocolate or sweetie concept for your wedding, we would be delighted to help you put something together.  If you have a sweet tooth, and would like a sweet theme to your wedding, please give us a call and we will put together a thoughtful proposal to make your special day truly unique. We can offer sweetie or chocolate favours and our bouquets make a lovely alternative to flowers as thank you gifts for your wedding party.

I’m planning a children’s party. Do you offer a party service?
Absolutely! Our mini chocolate or sweetie bouquets make an amazing table piece at a children’s party, and there is something for everyone!  We’re also happy to make up a custom order, so if your little one is a ‘Milky Bar kid’ just let us know – we can make up any special bouquet for their special event.

I don't really know what I want. I have never seen a Chocolate Bouquet.
That's easy, give us a call. Tell us the occasion, how much you wish to spend and we will walk you through the process of choosing the perfect gift. That's all there is to it!